“The Rorschach Software of Choice”
Some tips, hints, and answers to frequently-asked technical questions…
- For help with technical problems not listed here, first consult your program’s Help system. If that does not resolve the problem, please email for help. Technical support can not be provided by telephone. You can save time by filling out and sending the Technical Support Request Form.
V6 flash drive conversion to V7
V6 flash drive Conversion (not to Version 7)
Printing to a PDF file (for emailing or editing reports)
Running the program from a flash drive – “Scan and Fix”
Upgrading your computer or the Windows Operating System
External floppy drives
Mac use and OS X
Lost ROR-SCAN icons
Dual Boot mode
V6 flash drive upgrade to V7:
If you have a Version 6 flash drive, you can upgrade it to Version 7 by using the V7 installer described on the How to Purchase page. You will need to purchase a Product Code from us to activate V7 on your V6 flash drive. After you activate V7, the V7 authorization on the flash drive will be just as safe from computer problems as your V6 authorization was. Version 6 will remain on the flash drive but you can strat V7 after you plug it in. You will have the option of moving any files you have in your V6 Files folder on the flash drive to the V7 Files folder.
V6 flash drive Conversion (not to Version 7):
(Flash drive upgrade of V6 to V7 is described above.)
If you purchased Version 6 of ROR-SCAN FLASH prior to November 24, 2006, you had to create a desktop shortcut or use Windows Explorer to start the program. Now you can convert your flash drive to use a new “automatic” method – just plug it in, click OK, and ROR-SCAN will start automatically – no desktop shortcut or Explorer needed. If you use your flash drive on several different computers, this will simplify running the program on any computer. If you use the flash drive on only one computer, you may prefer to keep using your desktop shortcut and not convert your flash drive to use the new automatic method.
Please note (1) you can not use this method unless you are logged into Windows as either the “Administrator” or as a “User” with administrative rights (which permits you to install software) and (2) you can not have a choice of using both methods. If you convert your flash drive you can no longer use the desktop shortcut unless you request tech support to tell you how to revert the flash drive back to the original method.
If you decide to convert your flash drive to the automatic method, download the installer, run it, and follow the simple instructions. It’s easy, fast, free, and won’t harm anything. After your flash drive is converted, you can clean up your desktop by deleting the shortcut. Remember, you can unconvert at a later time if needed.
If you bought Version 6 of ROR-SCAN FLASH after November 24, 2006, your flash drive uses the automatic method but can be converted to not start the program automatically and to enable use of a desktop shortcut. If you will be using the drive on a computer that does not give you administrative rights (prohibiting you from installing software), please request instructions to convert your flash drive and create a desktop shortcut.
Printing to a PDF file:
Sometimes people ask how to save ROR-SCAN’s reports as a Word document, how to preserve the formatting when copying a report, or how to email a ROR-SCAN report to another psychologist who does not have our software. There is a simple way described in the help system. Search for “Reports”, click List Topics, and double-click the first topic, “Reports”. In the menu on the Reports page, click “Printing to a PDF file”. Read the explanation about getting and installing free PDF software. Then print your reports to your new PDF software instead of to your printer. It will produce a PDF file that you can edit or email to anyone who has Adobe Acrobat (also free). Most people already have it and can read PDF files. You can also print the PDF file that you create.
Here is a link to download the free PDF software that I currently recommend, although that may change and there are a number of others. It is called PDFCreator. Use this link and avoid the several imposters who are trying to charge money for similarly named software. PDFCreator is free open source software. There is no need to also download the source code.
Running the program from a flash drive – “Scan and Fix”:
Use of flash drives in all current versions of Windows:
Microsoft has disabled some aspects of the Windows “AutoRun” feature (also known as AutoPlay). In earlier versions of Windows, when you plugged in a flash drive, AutoRun popped up a dialog box that asked what you want to do and showed you a list of options. When a ROR-SCAN flash drive was plugged in, a “Start ROR-SCAN” option was pre-selected. When you clicked it, ROR-SCAN started. However, now Windows prevents AutoRun from offering the option to run any software from a flash drive. That feature was disabled to prevent hackers from using AutoRun to trick people into installing malicious software. The loss of that feature requires you to take some extra steps to run ROR-SCAN from your flash drive.
After you plug the flash drive into a USB port, you may be asked if you want to “scan and fix” the flash drive. Click “Continue without scanning”. There is no need to scan the drive unless you removed it too quickly the last time you used it. If an AutoPlay dialog box pops up with the “Open folder to view files” option, click that selection to display the contents of the flash drive. (If no dialog box pops up, click the Windows Explorer icon at the bottom of your screen and navigate to display the contents of the flash drive.)
On the left side of the Windows Explorer screen under “Computer”, double-click “ROR-SCAN”. Then, listed directly underneath “ROR-SCAN”, click “Rsw7” (or “Rsw6” if you are still using Version 6).
On the right side of the Windows Explorer screen, scroll down to the Rsw7 (or Rsw6) listing that shows ROR-SCAN’s Card I icon and is listed as Type “application”. Double-click on that filename. (The full name of that file is Rsw7.exe but Explorer’s default setting is to hide filename extensions (the “.exe” portion). If a picture of the ROR-SCAN icon is displayed, you clicked the wrong Rsw7 file). For safety, never click on any other file!
You may then be asked permission to start the program. Click “Yes” and Windows will start ROR-SCAN.
Instead of opening Windows Explorer, you could right-click on the filename and create a desktop shortcut leading to the Rsw7.exe file but remember that if you add or change hardware on the computer, the flash drive might be assigned a different drive letter, making the shortcut’s path invalid. In that case, you would need to change it so it leads to the new drive path.
Windows 8, 7, and Windows Vista are unable to access ROR-SCAN’s Version 6 now obsolete “WinHelp” help system unless you exert some extra effort. When you try to access V6’s help, a message with a link to a downloadable WinHelp file might pop up. If not, download the file from this link:
Your PC will need to pass the “Windows Genuine Advantage” validation. It will pass unless a bootleg copy was installed on your computer (in which case you have an issue to discuss with the person who sold you the computer). The size of the WinHelp download is slightly over 600 kB. It works on both 32-bit and 64-bit Vista.
Getting the download then enables you to use ROR-SCAN 6’s extensive, context-senstive help files. Microsoft prohibits distribution of the WinHelp viewer so you must obtain it directly from their website.
Diskette Authorization (for V6 and earlier versions): Upon startup, if the program issues a message that your computer is not authorized, there are just a few likely reasons. The obvious one, of course, is that you haven’t authorized it. Use the Authorization Manager and Authorization Diskette to authorize, carefully following the instructions in Authorization Help.
If you know you authorized your computer, click the Authorization Manager’s “Check” button to find out how many authorizations remain on your Installation Diskette. Be sure to set the “Authorization Drive” to A (the floppy drive in which you inserted the diskette) and not the hard disk. “Check” looks for the number of authorizations remaining on the diskette only. If you “check” your hard disk, it will always tell you there are no authorizations “remaining” on it. “Check” will not tell you whether or not the hard drive is authorized.
If Check tells you there are fewer than two authorizations on the floppy, you have already transferred an authorization “somewhere” but the program can’t find it or it has become invalid. A common cause is that you moved the program to a different drive and didn’t also transfer the authorization to the new drive. To solve that problem, just use the Authorization Manager to retrieve the authorization from the old drive by using the “Remove” button. Be sure to name the old drive in the “Transfer From” field. The “Transfer To” field should be your floppy drive A. If an authorization is found on the old drive, it will be moved back to the diskette and, from there, you can Install it to whichever drive the program is now installed on.
The most common cause of problems with authorization is filling in the wrong drives in the Authorization To and Authorization From fields. Authorization Help tells you which is which for each operation.
“Authorization not found”: If there is no authorization on your computer, you will receive error message #0 when you try to start ROR-SCAN. The authorization may not have been installed or may have been removed and/or transferred back to the Authorization Diskette or to a different computer. If your computer was authorized but the authorization has been rendered invalid for some reason, you will probably receive an error message number other than #0. Please report the error message number when requesting help. There are several causes of authorizations becoming invalid, the most common of which is that the software is operating on a Windows XP computer but you have not updated from v6.02 or earlier versions. Other causes are damage caused by a virus, a change of Windows operating systems when the authorization was not first removed, a hard drive crash, malfunction, change, or reformat, or making a copy of the authorization.
Activation/Deactivation (Version 7 only): Downloaded V7 software, whether a V6 flash drive upgrade or a hard drive installation, requires activation of the software by use of a Product Code you can purchase from us. When a download of ROR-SCAN is initially run, the program is in a deactivated state. Full on-screen instructions for activation and deactivation can be viewed by clicking the “Activate ROR-SCAN” button. Choose “Automatic” if the computer can connect to the Internet and “Manual” if it can not. You can Activate and Deactivate as often as you wish so that you can activate additional downloads installed on other computers. Be careful when typing in Product Codes and Remove Codes. They are case-sensitive. Most problems with these procedures result from too hastily reading or not reading the instructions or mis-typing codes. If you have trouble, please email for help. Don’t improvise – it almost always makes things worse. To activate more than one computer at a time, you must purchase additional activations. We can modify the number of activations permitted by your Product Code.
Activation/Deactivation errors (Version 7 only): If you have a hard drive installation and a hard drive problem, activations can be “lost” or invalidated in the same way that other files on your computer can be damaged (which is just one reason that we recommend our flash drive version). Similarly, this can happen if major changes are made to your computer without first deactivating the program. If this occurs, starting ROR-SCAN will issue an error message and an error number. Please report the message and numbers to us. We may be able to troubleshoot the problem. If at all possible, do not turn the computer over to a technician unless you have deactivated ROR-SCAN.
The best way to avoid loss of your activation in the download version of the program is to deactivate the program immediately after using it. You can easily activate it again whenever you want to use it again. It’s quick and easy and well worth the effort.
Final Fix download for Windows XP, 2000, Norton Speed Disk and SystemWorks defragmenters:
IMPORTANT NOTICE: The Final Fix is NOT needed if you update past v6.02. The information is retained here only for people who have not been able to update to v6.04 or v6.05. If you have updated, disregard this section.
All purchasers of V6 prior to August 15, 2002 need this download to repair and prevent loss of ROR-SCAN’s authorization! Earlier “fix” files are not sufficient under certain circumstances. Purchasers of V6 after August 15, 2002 already have the Final Fix and should not get this download.
Even if you are not now using Windows XP, 2000, Norton SpeedDisk, or Norton SystemWorks, someday you might! Don’t risk having the program’s authorization invalidated!
Before downloading the Final Fix, please read the following instructions:
The Final Fix must be used only with Version 6.02 of ROR-SCAN. If the serial number of your authorization diskette starts with the digits “602”, then your CD has already installed Version 6.02. If the serial number starts with “600” or “601”, then your CD has installed Version 6.00 or Version 6.01 .However, you may already have obtained and applied one or both of the free update patches to transform your earlier installed version to V6.02. To determine the version number of your currently installed program, start ROR-SCAN, and look at the opening screen where the version number of your currently installed program is displayed. If you find that your installed version is not V6.02 and you do not have the update patches, please download and apply them before getting and applying the Final Fix. You can obtain the update patches below.
The name of the 252Kb file to download for the Final Fix is “Setup.exe”. It is a self-extracting Zip file that will do most of the work for you.
After you start the download, you may first be asked if you want to save the file to disk. Click yes.
You will see a dialog box entitled “Enter name of file to save to…” with “Setup.exe” already filled in as the name of the file to save. At the top of the dialog box, set the “Save in” field to your rsw6 folder if ROR-SCAN is already installed on the computer. You may need to navigate to that folder. Then click “Save”. If ROR-SCAN is not installed on the computer you are using to download, save the file to any convenient location so that you can find it later, copy it to your other machine, and apply it there.
After the download completes, Setup.exe will be stored on your hard drive in the location you selected. Click “Reveal Location” and look for the filename “Setup.exe”.
To apply the Final Fix after downloading it, double-click on the filename “Setup.exe”. The “WinZip Self-Extractor” dialog box then appears and you will see a field entitled “Unzip to folder”. Use the Browse button to navigate to your ROR-SCAN folder (typically c:\rsw6). Click “Unzip” and after receiving a message “3 files unzipped successfully”, click OK, and close the dialog box. The Final Fix is now in place.
To confirm that the Final Fix was successfully installed, open ROR-SCAN’s Authorization Manager (or double-click Authmanw.exe) and look at the Version number written in the title bar of its opening screen. It should say Authorization Manager 2.60ai. If it does not read exactly that, something went wrong and the Final Fix was not applied. Re-read the instructions and try again.Click Here to start the Final Fix download. (only for those who can not update past v6.02)
You are now safe from authorization loss due to use of Norton SpeedDisk, SystemWorks, Windows XP, and Windows 2000. If your authorization was already invalidated by them, use of the Final Fix may make it valid again.
Explanation: Our software is copy protected by a system which “authorizes” your computer to run the program by placing a tiny hidden file on your hard drive. When you start ROR-SCAN, it first looks for the hidden file and if it is valid, the program starts: if it is invalid, it does not. As copy protection implies, the authorization file becomes invalid if it is moved or copied by anything other than ROR-SCAN’s Authorization Manager. Hard disk defragmenters which do NOT move hidden files are perfectly safe to use with ROR-SCAN.
Until recently, Norton SpeedDisk was the only known defragmenter that moved hidden files by default. Now Norton SystemWorks does the same thing. Furthermore, due to a Microsoft oversight, the automatic defragmenters in Windows XP and Windows 2000 also move hidden files. Hidden files were originally designed as a safety feature to prevent tampering but that convention is no longer universally honored, requiring that copy protection systems be modified. You can now benefit from our redesigned copy protection and you may now ignore the related warnings given in the ROR-SCAN 6 help system.
Update Patches (not for V7)
IMPORTANT NOTICE: No update Patches are needed if you have updated to v6.05.
When you first start ROR-SCAN, the version number is displayed on the opening screen. If you find you are running Version 6.00, 6.01, 6.02, 6.03, or 6.04 please update by downloading the free update patch(es). If further updates are released, we will post a notification on the web site. You will receive automatic notification if you fill out the “Notify Me” box on the Home page.
Anytime you reinstall the program from a CD that does not have the current version, you must again apply the update patch(es). It is a good idea to save the update file to avoid having to download it again.
Upgrading your computer or the Windows Operating System
If you are not using ROR-SCAN FLASH, any “low level” changes made to your computer, its operating system, or its hard drive should be made only after removing ROR-SCAN’s authorization from the computer or, for Version 7, deactivating the software; otherwise, the hidden authorization file will be rendered invalid. Users of the downloadable software must contact ROR-SCAN before attempting to remove the authorization. Low level changes include changing which version of Windows you are using (e.g., upgrading from Windows 98 to Windows XP), updating the Windows Operating System, and reformatting, partitioning, or replacing a hard drive. If you use a Mac running Windows emulation, this warning also applies if you upgrade your emulation software. Be sure to remove the authorization before making any such changes!
If you are switching to Windows 2000, please note the program’s one limitation when running on that Windows platform (see the program description).
Flash drives not purchased from us can present a problem. We have learned from the company that writes our copy protection system that they have received reports of the copy protection files being invalidated on some flash drives. This appears to be due to a combination of Microsoft’s gradual elimination of 16-bit support in their various versions and fixes of Windows and flash drives that rely on 16-bit support in the low level operations required by the copy protection. It is therefore risky for a ROR-SCAN user to install and authorize their CD/diskette version of ROR-SCAN on a flash drive. Our copy protection has been revised to overcome the problem with the specific flash drive that we offer. The new system is not backward compatible and we can not upgrade existing versions of the program to use the new system on unknown flash drives. ROR-SCAN FLASH, which is ROR-SCAN pre-installed and pre-authorized on a flash drive that we provide, uses the new system and is the only 100% safe way to use the program on a flash drive.
V6 and V7 ROR-SCAN FLASH users should never use the Authorization Manager that is included with the software. It is not needed by the flash version. Keep the flash drive away from magnetic fields, excessive heat, and moisture. Always unplug the flash drive after exiting ROR-SCAN and waiting a few seconds. Never try to work with the files or folders on the flash drive other than the files you created yourself. Keep any files you store on the flash drive in the Files folder that already exists on the flash drive.
External diskette drives:
The CD version of ROR-SCAN’s authorization process required use of a 3.5″ floppy drive but some manufacturers sell computers lacking a floppy drive. What can you do if you want to purchase a floppyless computer? The best solution is to upgrade to ROR-SCAN FLASH because it does not require a floppy drive. Although external USB floppy drives can be purchased, some computers have trouble accessing the external drive to the extent required by ROR-SCAN’s authorization diskette. For that reason, if you are intent upon using an external floppy drive with a floppyless computer and an earlier version of ROR-SCAN, we strongly advise that you try to install ROR-SCAN’s authorization before agreeing to purchase. If the authorization fails, do not let the store “test” the authorization diskette because they will invariably find a “problem” with the diskette and they may even try to “fix” the diskette for you. If you let them do that, it is guaranteed to destroy your authorization diskette. Mac users can try the following tip from a Mac Virtual PC user to see if it overcomes the drive’s limitations.
The Mac user says, “I had to fiddle around with Virtual PC to recognize the floppy disk reader that I bought. I had to go into one of the preference panels to let Virtual PC know that it could talk to the floppy disk reader. Virtual PC needs to be able to exclusively own a USB device in order for it to use it. I was careful not to insert the floppy until Virtual PC was set up with the floppy. Once Virtual PC “found” the floppy disk reader, I was able to follow instructions and install the program successfully.”
It is not only floppyless Macs that have such problems. Try before you buy! Better yet, use our flash drive version.
Mac use and OS X: (with contributions by trusty Mac consultants)
Only the flash drive version can be used with Macs running Windows emulation software. The download verson can not be used with this system (virtual machines).
The new Mac OS X operating system and Apple’s use of Intel chips now enables direct installation of Microsoft Windows. That eliminates problems with Windows emulation software. You can use Apple’s free Boot Camp software to do that or you can use software named Parallels or VMFusion. In all cases, ROR-SCAN users have had success running our software program on Macs. Reports claim that Parallels and VMFusion run Windows software faster and with no rebooting hassles – but there may be other considerations to take into account when making a choice. Early versions of Parallels had problems with flash drives. VMFusion recently has had better reviews. We don’t follow version changes in the various emulation programs but we welcome reports from Mac users and may post new information.
The rule of thumb for how the program runs on a Mac using Windows emulation software is that the better emulation, the better ROR-SCAN’s performance. Your choice of Windows versions will not in and of itself improve emulation but make sure your emulation software supports both the Windows version and your Mac OS. Upgrading the processor of an old Mac and using newer emulation software will help.
Although installing Windows and Windows emulation software on your Mac is not difficult, also consider simply purchasing a low end Windows PC. The cost of a no-frills PC or a simple “netbook” these days is less than $300. It is a simple, no-hassle solution to running ROR-SCAN or any other Windows software.
Mac users need not feel handicapped by their having no right mouse button to access the context-sensitive right-click Help and the Transcriber pop-up menu in ROR-SCAN. The same Help can also be accessed by pressing F1 and the same Transcriber pop-up functions can be used by clicking in the Transcriber’s upper left corner or by using the Transcriber’s menu system.
If you want to run ROR-SCAN under Windows NT, you can – the current release operates on NT systems. If you have an earlier version, please obtain the latest release. Using the software on an NT machine is not the same as using a network version on a workstation. Network versions are available on special order.
You bought a new super-computer or did a major overhaul to an old one and you start to authorize ROR-SCAN on it but you get an unexpected error message. Authorization went fine on the old clunker and you removed the authorization back to the diskette. Now what? It could be that the new computer is silently running some software driver, a proprietary “shell”, or other program. Something has gotten in the way of the authorization procedure! To bypass the interference, restart the computer in Safe Mode and try again. That guarantees that nothing other than Windows itself is running and may clear the way for the authorization to be installed. After you get a “success” message, get out of Safe Mode and proceed as usual. 99.9% of computers do not have this problem.
Lost ROR-SCAN Icons:
If you first installed ROR-SCAN from CD or from a download, one or more icons were placed on your desktop which you could double-click as a shortcut to start the program, use the Authorization Manager, etc. You may or may not have retained the icons on the desktop and if they are now missing, there are a number of ways to get them back again. In Windows XP, for example, click Start > All Programs > ROR-SCAN to see a listing of the programs that were connected to the shortcuts. Then right-click on the name of the program for which you want a shortcutback. In the sub-menu that appears, left-click “Create Shortcut” and a shortcut will be placed at the bottom of the sub-menu listing. Drag it with your mouse to your desktop. You can rename its label to whatever you want by right-clicking the icon and selecting “Rename”.
Dual boot mode:
If you have your computer set up in “dual boot” mode, you have a choice of using either of two different operating systems (such as Windows 98 and Windows XP). However, you are likely to have problems with ROR-SCAN unless you are sufficiently technically proficient to know how to handle them. We advise committing to one operating system or another but not both. There is no particular advantage to using one or the other to run ROR-SCAN.